How/when to place an order?
Ordering is very easy, simply order online through our website, live chat with our customer service representative or by email on sales@essentialblinds.co.nz
You can place your order anytime via our website, if you have any questions before going ahead, just chat with us online or email us on sales@essentialblinds.co.nz
How do I measure my windows?
Measuring is very straightforward, simply follow the steps here.
What if I measure incorrectly?
Make sure you follow the above steps. We provide you with the accurate instructions you need to measure your blinds. As our blinds are custom made, and sizes and preferences often vary, unfortunately we are unable to accept a return/refund.
We can however offer to cut down the length of your Roller Blinds for a small courier and labour fee.
How do I install the blinds?
Installing the blinds yourself saves you a lot of money and it is easy. You will receive the installing instructions leaf when you receive your products, simply follow those steps. Remember you can always chat online with us or email us at sales@essentialblinds.co.nz, one of our customer service representatives will be happy to assist you.
Where are the blinds made?
All our products are sorced from different locations overseas and location/factory will vary according to the product ordered.
Can I have samples?
Absolutely! Here at Essential Blinds we want to ensure you get the most suitable option for your home. Therefore we offer you the 10 first samples free of charge!!!
Order on through the website; use our online chat or email sales@essentialblinds.co.nz
After the 10th sample, there is a small charge of $0.50 per sample, just so we can cover the postage & packing.
What are the payment methods?
We accept all major credit cards as well as bank deposit.
How safe it is to pay online?
Very safe! We encrypt payment details using industry standard SSL technology.
How long will take for my items to be delivered?
All products are custom made and production time will vary between products our aim is to have them produced within 17-20 working days.
Can I change my order?
Orders can be amended within 12hr after payment is made, however as we try to produce everything as quick as possible if we have already started the production of your order we may not be able to cancel it without charging for materials and labour.
How will my items be delivered?
Your goods will be delivered by our dedicated carrier service. All deliveries are signature
required on delivery. If we try to deliver your order while you are out a card will be left giving details
of your local collection point. You can contact this collection point to arrange a new convenient delivery
time or call and collect the blinds yourself. A redelivery fee will be applied for any redeliveries.
How do I know when my order will be delivered?
You will receive a notification of dispatch together with your tracking number the day your order is dispatched, you can check with the freight company tracking system the day and time your order will be delivered or arrange an alternative delivery day/time more convenient (deliveries are scheduled during business hours only).
Where can you deliver?
We can deliver NZ wide as part of our standard delivery service, however in some Rural areas there will be limitation on sizes depending on the franchise carrier on your location, please contact us to find out if we can deliver to your address for the sizes you want or use an alternative delivery address for your order.
I have received a damaged product, what should I do?
When your products are being delivered check the boxes for any sign of damage, if you suspect items can be damage please open the boxes to inspect them, if you find a damage product do not sign for it and items will be returned to us to be repaired or replaced.
If items have been damaged in transit and you only noticed later on when boxes are open, please contact us immediately. Please also send us photos of the packaging and the actual damage so we can start a claim. We may have to arrange collection of the damage goods, please keep all original packaging and we will advise the best way to resolve the issue.
If you have not recieved your items within reasonable time after it has been sent to you, please contact us with your order and tracking number, we will try to locate the item. Unfortunaltey items can go missing from time to time and we need to allow enough time for the freight company to locate it. If items cannot be located with reseanable time we will replace your products.
Can you beat any Price?
Yes we can beat any price given by our competitors if the quote given is for the same product quality and materials, lead time and colour. We will require a copy of the quote given or a link to their website where price and product descriptions is stated.
What is your guarantee?
All EssentialBlinds window blinds come with a minimum of a full years manufacturers warranty. In
addition we offer a limited guarantee for a further two years making a total of 3 years.
Can I cancel or get a refund for my order?
All products we offer are custom made to your requirements, for that reason after an item has been produced it can no longer be cancelled. If you have received an item and you are not happy about the product you have received please contact us. We urge customers to order samples prior to ordering blinds, this way you can be sure the colour and material is what you are looking for. Unfortunately we will not accept returns for products if you have a change of heart.
